Live Doctor Care operates under the applicable business and trade licensing
requirements of Bangladesh.
Licence Information
Business Name: Live Doctor Care
Trade Licence No: TRAD/DNCC/026746/2025
Issuing Authority: DNCC
Business Address: Mirpur DOHS, Dhaka, Bangladesh
Refund Policy
At Live Doctor Care, we aim to provide a reliable and transparent telemedicine service. If you wish to request a refund, your request will be reviewed based on the reason provided.
1. Refund Requests
Customers may request a refund by contacting Live Doctor Care and providing the relevant appointment, payment, and refund details. Every refund request will be reviewed individually.
2. Refund Eligibility
Refunds are not automatic. Live Doctor Care will review the reason for the refund request and determine whether the reason is valid and eligible for a refund.
3. Valid Reasons
A refund may be considered for genuine and valid circumstances, including situations where a service could not be delivered due to a technical issue, payment error, duplicate payment, or other circumstances accepted by Live Doctor Care.
4. Refund Processing
Once a refund request has been reviewed and approved, Live Doctor Care will process the refund within 10 days. The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or bank.
5. Refund Decision
Live Doctor Care reserves the right to approve or decline a refund request based on the validity of the reason and the circumstances of each individual case.
